1. Are you a factory or trading company?
We're a direct jewelry factory for more than 20 years. We welcome your visit or third party inspection of our factory before order.
2. May I have any discount?
Yes. We will give you a good discount according to your order's quantity Any other questions, welcome to contact us! We do our best to solve it for you!!
3:How long the plating color will be kept?
Plated color usually keeps 2 years, Depends on the customer's wear
4:Do you offer after-sales warranty service?
Yes, About fading, crystal fall off, and other quality problems, we offer warranty service, but you need to pay the shipping fee.
5: What's the shipping method?
According to your requirement: By expressway, such as DHL, FEDEX, EMS, and so on; After delivering goods, we will send you tracking number in time.
6: What's the payment method?
We support various payment ways(T/T, Western Union, Paypal, Moneygram, Secure payment-Escrow, etc) 30% deposit before production, the balance before delivery.
7: How to place an order?
For online wholesale order: select address and quantity-click buy now-write order remarks-click pay now. we will deliver goods as soon as possible after your payment reach. we also can help you to create orders. B: For trade Assurance order: similar to online wholesale order's process; we also can help you to create the order
8. Can you make my designs?
A:Yes, OEM is welcome, pls feel free to send us pictures. If necessary, we can keep your design be protected under law.
9. Can i add my logo on the product?
A: Yes, we can add your logo on the product.
Q1: Is there a discount for larger orders?
A1: For new customers, there is a small discount, but when the value of the order is increased, we will provide a larger discount, For previous customers, we are happy to provide a discount for your loyalty. Please enquire.
Q2: How long does it take to get my order after I have paid?
A2: Delivery time depends on the mode of shipping. We generally ship via DHL, FEDEX, UPS, which delivers to you in a very short period. We will provide tracking information to you when the order is shipped.
Q3: I have still not received my item after 5 days, what should I do?
A3: Please understand that you order is being shipped from another country and may take longer than 5 days depending on the method used to ship, the carrier's deadlines, non-business days, and holidays, Please follow the order by tracking it with the tracking number we will provide. If there is a further issue with the order not being delivered, please contact us through a message or email.
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